< Back Payments Centre of Excellence for the Aviation Industry Interval supported a major international airline group in building a unified Payments Centre of Excellence (CoE) across its core airlines, as the existing payments integration had introduced complexity. Interval was commissioned to lead a preliminary study and prepare for the implementation of a Payments CoE to align with the client’s group-wide payments strategy. Situation Recognising the need for a single, scalable solution, the client sought to fully integrate its payment systems - particularly across its central ("hub") airlines - and lay the foundation for future growth. Interval was commissioned to lead a preliminary study and prepare for the implementation of a Payments CoE to align with the client’s group-wide payments strategy. Approach Interval led the preparatory phase of the Payments CoE initiative, working closely with internal teams to: Set up the project structure, governance, and delivery approach Conduct an in-depth analysis of the payments landscape across the group Define the organisational and operational structure of the CoE Develop core CoE collateral, including templates for capability management and market analysis Run workshops with stakeholders across all business units and subject matter experts We also provided specialist input on payments process optimisation and Centre of Excellence design, ensuring the client had a scalable and future-proof blueprint to move forward. Interval quickly embedded within the client’s programme team, acting as a trusted partner in shaping and structuring the Payments CoE. Our team ensured alignment across governance, technology, and commercial units while facilitating cross-functional collaboration throughout the project preparation. By working closely with internal and external stakeholders, we ensured a smooth transition from the planning phase to implementation readiness, supporting a consistent and integrated approach across the client’s group structure. Outcomes Interval delivered a robust foundation for the client's Payments CoE, including: A complete project framework, governance model, and delivery plan Detailed analysis of the current payments ecosystem, including IT systems, providers, payment methods, and customer touchpoints Defined organisational roles, steering committees, and collaboration models Operational processes and tools to support payment capability management across the group Our work enabled the client to move forward with the implementation of a unified Payments Centre of Excellence, positioning them to deliver a seamless, efficient payments experience to millions of customers globally each year. Previous Next

< Back Business continuity through urgent administrative cover in the finance industry Rapid deployment of experienced administrative professionals to maintain service levels during unexpected operational disruption. Challenge A global financial services organisation experienced multiple unplanned absences across its office management, reception and customer-facing administration functions. With client meetings, regulatory documentation and daily operations dependent on these roles, any gap posed immediate reputational and operational risk. The client required experienced professionals who could step in immediately with minimal onboarding and maintain high service standards. Solution Interval provided four pre-vetted administrative professionals within 48 hours , covering reception, office coordination, document handling and customer contact points. Each professional had prior experience in regulated and client-facing environments and was briefed to align with internal processes and tone. Interval facilitated rapid security clearance for each professional to ensure 100% compliance from day one. Support was structured to ensure overlap and handover where possible, reducing risk further. Outcome Zero disruption to client-facing operations All regulatory documentation and internal processes maintained on schedule Customer response times maintained within SLA targets Internal teams avoided overtime and operational strain The client later engaged Interval to create a contingency support pool for future operational resilience. Previous Next

Get in touch with Interval’s consulting experts. Discuss your goals and discover flexible, cost-effective solutions tailored to your business needs. We're ready to solve your business challenge Let our consulting experts help you unlock your business potential with tailored advisory, implementation, automation and scalable managed solutions. Flex and scale your team You need consulting expertise combined with flexible talent that adapts as your project evolves. Interval’s unique model blends specialist consulting with access to our vast pool of verified experts, ensuring you have the right support through every project phase. Unlock your potential Access specialist advisory from our industry experts Deploy consultants to implement essential technologies and processes Streamline and enhance operations through automation and cutting-edge AI solutions Rely on our managed solutions to run business functions and scale your workforce with speed Work with experts We take care of both the resourcing and the outcome, managing the process end-to-end so you can focus on your priorities. We offer a flexible, cost-effective alternative to traditional consulting without compromising on quality, positioning us as a sustainable partner invested in your long-term success. Find your consulting solution Our areas of expertise We solve complex problems across a wide range of industries, sectors and specialities. Technology Strategy Finance Life sciences Human resources Training Marketing Administrative Technology From tech strategy and architecture to development and implementation, we bring together the right people to deliver cutting-edge results. Trending areas in Technology: Architecture and solution design Infrastructure and networks Cloud & DevOps Cyber and information security Data and analytics ERP, CRM and HR systems Development and engineering Digital transformation Learn more about our technology practice Strategy Whether you're looking for operating model transformation or go-to-market planning, we have experience shaping and executing strategies that drive growth. Trending areas in Strategy: Go-to-market, commercial and growth Corporate strategy Operating model transformation Management consulting Business analysis and development Innovation and growth Change management Sustainability and ESG Learn more about our strategy practice Finance From corporate finance and transformation to ERP, controls and compliance, we align proven specialists to deliver clarity, stability, and results. Trending areas in Finance: Financial planning and analysis Finance transformation Corporate finance and transactions Enterprise resource planning (ERP) Accounting, controlling and compliance Cost management and profitability Investor relations and reporting Risk advisory Learn more about our finance practice Training Whether you need workforce upskilling or leadership development, our experts design and deliver training that drives performance and impact. Trending areas in Training: Technology and system training Leadership and management development Technical and functional skills Regulatory and compliance training Onboarding and induction programmes Diversity, equity and inclusion training Change management and transformation training Soft skills and communication development Learn more about our training solutions Human resources From workforce planning to organisational development, we have the expertise to shape HR solutions that empower people and enable growth. Trending areas in Human resources: Talent acquisition and recruitment Workforce planning and analytics Employee engagement and experience Learning and development Performance management Compensation and benefits Organisational development and design HR operations, systems and compliance Learn more about our human resources practice Marketing Looking to refresh your brand or create stunning digital campaigns? We expertly craft and deliver creative marketing solutions that inspire audiences and drive growth. Trending areas in Marketing: Brand strategy and positioning Digital marketing and campaigns Content creation and storytelling Web design and production Market research and insights Customer experience, UI/UX and engagement Product marketing and go-to-market Social media, community management and PR Learn more about our marketing practice Administrative From office operations to executive support, our professionals ensure efficiency, organisation and seamless business management. Trending areas in Administrative: Project management and team support Executive and personal assistance Contracts, procurement and supply chain Office management and coordination Administrative support and documentation IT helpdesk and support Travel and event coordination Customer service and reception Learn more about our administrative solutions Life sciences From biotech discovery and medtech development to regulation and commercialisation, we connect the right people to deliver impact across life sciences. Trending areas in Life sciences: Bioinformatics and data science Biotech and medtech expertise Software and AI/ML engineering Regulatory, quality and risk Commercial, go-to-market and market access Medical affairs and physicians Research and development Venture capital and grant funding Learn more about our life sciences practice You're partnering with the best Trusted by over 120 leading organisations Delivered over 425 successful engagements Over 95% of clients rehire us Find out more about us Let's work together With a global presence, Interval's specialist team is ready to help with all your consulting and talent needs. Tell us your business challenge Or email us at hello@intervalgroup.com

< Back Executive and operational support for a SaaS scale-up Providing trusted executive and administrative support to help a fast-growing SaaS business scale internationally without losing operational control. Challenge A VC-backed SaaS scale-up was expanding rapidly across Europe, growing from 120 to 260 employees in 18 months . Senior leadership was spending a disproportionate amount of time on administration, diary management and coordination. Board packs, leadership meetings and operational documentation varied by region, increasing risk and slowing decision-making. The business needed experienced executive and administrative support that could operate confidently at leadership level, handle confidential information and scale as the organisation grew. Solution Interval deployed a Senior Executive Assistant and two operational administrative professionals with experience supporting C-suite leaders in high-growth environments. Support included complex diary and travel management across multiple time zones, preparation of board and leadership materials, documentation standardisation and coordination between regional teams. As headcount increased, additional support was added within two weeks , ensuring continuity without disruption. Outcome Leadership time spent on administration reduced by 35–40% Board and leadership materials standardised across regions Improved decision turnaround times and meeting effectiveness Administrative support scaled seamlessly alongside business growth The client retained Interval support for over 24 months , citing reliability, discretion and ability to operate at senior level as key differentiators. Previous Next

< Back Marketing technology capability build for a global marketing services company in APAC As a global marketing services company moved to close the gap between traditional agency delivery and technology-driven marketing, Interval built a specialist talent pipeline across four APAC markets - placing 18 digital and MarTech professionals with a two-year retention rate of 91%. The challenge As a global marketing services company accelerated its push to build internal digital capability, the business faced a significant talent gap between its traditional agency structure and the specialised skills needed to compete in an increasingly technology-driven environment. The requirement spanned performance marketing, MarTech, content strategy and data and analytics across Singapore, Australia, Japan and Southeast Asia, at a moment when competition for this candidate profile across the region was at its most intense. The difficulty was not simply one of availability. Digital and marketing technology talent with genuine agency or marketing services experience, as opposed to pure technology backgrounds, was particularly scarce. The business needed candidates who understood both the craft of marketing and the mechanics of the technology enabling it, a combination that narrowed the addressable talent pool significantly in every market. The approach Interval worked closely with both HR and operational leadership to define precise competency profiles for each market, recognising that the requirements differed meaningfully across the region. MarTech maturity in Singapore and Australia was considerably ahead of Southeast Asia, and Japan presented distinct cultural and linguistic considerations that required a fundamentally different sourcing approach. Critically, Interval approached the brief not as a series of isolated hires but as a capability-building exercise. This meant mapping the talent landscape across agency networks, marketing technology platforms and brand-side in-house functions simultaneously, to identify candidates who could bring genuine digital and technology maturity into an organisation undergoing significant structural change. Throughout the engagement, Interval provided regular market intelligence on candidate availability, competitor hiring activity and compensation benchmarking across each market, enabling the business to remain competitive in its offers and make decisions quickly. The results Interval placed 18 digital and marketing technology specialists across four markets. The average time-to-offer was 34 days and the two-year retention rate across all placements was 91%. The hires spanned performance marketing, MarTech, content strategy and data and analytics, collectively accelerating the client's capability-building agenda at a critical moment in its transformation. Previous Next

< Back Senior talent delivery across a major agency network restructure in APAC A global agency network consolidating its regional leadership structure needed to fill 22 senior roles across six APAC markets simultaneously. With the regional talent market at its most competitive, Interval delivered a full leadership pipeline within 120 days. The challenge Following a global restructure that consolidated creative, media and technology capabilities under unified regional leadership, a major agency network needed to rapidly build out its APAC leadership layer across six markets. The requirement spanned Chief Operating Officers, heads of delivery, creative technology leads and senior programme managers, all in roles demanding candidates who could operate across disciplines, geographies and client types simultaneously. The challenge was compounded by the state of the agency talent market across the region. Senior candidates with genuine cross-discipline fluency, equally capable in creative, media and technology environments, are scarce at the best of times. In a period of widespread industry restructuring, many of the strongest profiles were either mid-transition themselves or being pursued by multiple competing networks simultaneously. The business needed a partner who could move quickly, map the market comprehensively and make a compelling case to passive candidates who were not actively looking. The approach Interval worked closely with the network's regional HR and operations leadership from a single coordinated brief, building a unified view of the talent landscape across all six markets simultaneously rather than approaching each in isolation. A consistent competency framework was agreed upfront to ensure quality and cultural fit could be assessed reliably across markets as different as Japan, Australia and Southeast Asia. For each role, Interval ran targeted direct search campaigns alongside broader market mapping, giving the client full visibility of the available talent pool before any decisions were made. Where strong candidates existed but were not actively looking, Interval invested time in building relationships and presenting the opportunity in a way that reflected the network's strategic ambition rather than simply the job specification. Throughout the engagement, Interval provided structured updates on pipeline status, market intelligence and candidate feedback, as well as a live interactive dashboard, enabling the regional leadership team to make informed decisions quickly without being drawn into the operational detail of the search process itself. The results Interval filled 22 senior roles across six APAC markets within a 120-day window. The two-year retention rate across all placements was 89%, reflecting the rigour of the competency framework and the quality of the candidate and client matching process. The network subsequently engaged Interval on a second mandate as the restructuring programme extended into additional markets. Previous Next

< Back Cloud Security Advisory for a Leading Insurance Group Upon launching a cloud-first strategy, which aimed to move from internal data centres towards a multi-cloud environment, our client identified a critical gap: visibility and control over multi-cloud security. Specialist expertise was required to evaluate a platform that could potentially address this gap. Interval's expertise enabled the client to make an informed decision on how best to achieve their cloud security objectives. Approach We engaged an experienced IT Cloud Security Consultant certified in the chosen cloud security platform to support the strategic preparation and delivery of a series of strategic and technical workshops. The consultant provided in-depth architectural expertise on how the platform could help the client achieve its security goals across its multi-cloud and Cisco SD-WAN environments. Working closely with the client's internal and external IT teams, our consultant helped identify client-specific priorities and designed a tailored approach for the workshops. During the engagement, practical recommendations were made covering architecture, design and implementation pathways, enabling the client to make an informed decision about its cloud security framework. Outcomes The workshops were successfully delivered, equipping the client's leadership with a clear understanding of the cloud security platform's capabilities and how it could enhance security, visibility and governance across their multi-cloud environment. Following the positive outcome, the client decided to proceed with detailed planning for implementation, positioning themselves for a secure and scalable cloud migration. Our consultant’s expertise also opened the door for long-term collaboration, ensuring continuity throughout the next stages of the cloud and cybersecurity transformation journey. Previous Next

< Back Digital Platform for an Energy Infrastructure Provider A leading European energy infrastructure provider needed secure, automated network infrastructure for its new Digital Platform. We deployed a certified Network Security Engineer who delivered enterprise-grade solutions - boosting security, enabling automation, and accelerating software development in a complex hybrid cloud environment. Situation A large European transmission system operator launched a Digital Platform (DP) to accelerate the development and delivery of software products that address the critical challenges facing the energy sector. The DP was designed as a service-oriented, cloud-native internal platform, providing application infrastructure, data services, service lifecycle management and operational capabilities. Deployed in a hybrid cloud environment across private and select public clouds, the project required a secure, scalable and automated infrastructure foundation to enable development teams to operate with autonomy and agility. To support this ambitious initiative, the client required experienced Network Security Engineers to deliver enterprise-grade, automated network security services within a highly complex hybrid cloud environment. Approach Interval deployed a Network Security Engineer certified in PCSNE, CCIE or CCNP Security & Data Centre, with strong experience in automation and enterprise data centre environments. Our resource was integrated into the team and worked directly with the client's technical teams, both on-site and remote, to deliver this complex IT programme. Our resource planned and delivered secure network infrastructure aligned with the client's operational standards, automating deployments using Ansible and Python. Security technologies including Palo Alto Next Generation Firewalls and Prisma Access were implemented, alongside integration with DevOps tools, primarily Jira and Confluence. The engineer collaborated closely with internal and external teams, ensured compliance with security requirements and produced detailed technical documentation to support long-term operational sustainability. Outcomes Key outcomes included: Delivered a secure, standardised and automated network infrastructure Strengthened the client's security posture through best-in-class network protection and rapid issue resolution Increased operational efficiency through automation, reducing deployment times and human error Enhanced collaboration across internal and external teams with clear technical communication and structured governance Produced comprehensive technical documentation and operational runbooks to support sustainability Accelerated software product development, supporting the client's digital transformation and energy transition goals Previous Next

< Back PMO to Drive IT Infrastructure Transformation A global manufacturing group partnered with Interval to design and implement a dedicated Project Management Office function for its infrastructure portfolio -helping to bring structure, visibility and alignment to a complex and fast-moving IT transformation programme. Situation Following a period of business growth and acquisitions, the client’s global IT estate had become fragmented and challenging to manage. Despite IT spend exceeding 10% of annual revenue, the organisation lacked the maturity to fully support its digital and growth ambitions. To address this, the client launched a company-wide IT transformation programme, covering IT strategy, finance, infrastructure, applications, and service desk. As the programme matured, infrastructure emerged as the area with the greatest opportunity for impact. The infrastructure workstream quickly expanded to include core advisory, data centre consolidation, SD-WAN, Cloud, Microsoft 365, Backup & Recovery, End User Computing, Security and more. Approach To manage this complex portfolio effectively, the client identified the need for a dedicated Infrastructure PMO. Interval was engaged to set up and run the Infrastructure PMO, with a Senior PMO deployed to work directly with the Head of Infrastructure. The first priority was building a robust governance model, aligned to the organisation’s wider project management methodology. This included implementing new processes, tools and reporting mechanisms. At the same time, the PMO assumed operational responsibility for managing the infrastructure project portfolio - ensuring adherence to the new standards and driving quality assurance in programme reporting. Steering group meetings with senior stakeholders were introduced to strengthen oversight and decision-making. The PMO also integrated with PMO teams from other departments, while maintaining a tailored approach to the infrastructure portfolio’s specific needs. Outcomes A "first release" Infrastructure PMO was up and running within one month of kick-off, with iterations and improvements rolled out in the following two months. Initial goals were achieved quickly: better adherence to PMO standards, improved reporting quality, and enhanced visibility across the project landscape. Previously hidden interdependencies between in-flight projects were identified, enabling stronger alignment and planning. Project delivery became more predictable, with teams now using a single platform (ServiceNow) to manage resources and timelines. Integration with additional ServiceNow modules was addressed thereafter. Due to its success, the PMO model was eventually adapted and rolled out across the wider IT organisation. Previous Next

< Back Digital Manufacturing in Pharma and Healthcare Machinery Staffing support for two global organisations in the healthcare machinery and pharmaceutical sectors undertaking large-scale digital manufacturing transformations. Interval sourced and deployed niche MES, SCADA, and IT/OT integration experts across multiple regulated sites in Europe, helping both clients accelerate delivery and overcome internal capacity constraints. Background Two leading global enterprises – one specialising in healthcare machinery and engineering, the other in pharmaceuticals and life sciences – were independently delivering ambitious digital manufacturing transformations. These initiatives were part of wider Industry 4.0 and operational excellence strategies aimed at integrating IT and OT systems, automating production processes and enabling data-driven decision-making across international manufacturing sites. Both clients faced comparable challenges: complex and niche skill requirements, limited in-house delivery capacity and the need to scale teams quickly across multiple sites in Europe and beyond. The Challenge Our clients needed to source highly skilled experts, including Digital Manufacturing Consultants, MES Engineers, SCADA Programmers and Validation Specialists, to enable successful programme delivery. Key challenges the clients were facing: Limited internal capacity to support multiple transformation streams in parallel Scarcity of experienced professionals with practical expertise in MES (Manufacturing Execution Systems), SCADA, PLCs and IT/OT integration Site-specific requirements , including knowledge of platforms such as Siemens Opcenter, SAP Digital Manufacturing, Werum PAS-X and Rockwell FactoryTalk Onsite delivery constraints due to secure and highly regulated environments (e.g. GMP manufacturing) Tight delivery timelines requiring immediate access to qualified resources Our Solution Interval Group worked closely with programme leaders, engineering teams and procurement functions to provide a tailored resourcing model aligned to each client’s delivery needs. Our solution included: Fast mobilisation of hard-to-find talent , including Digital Manufacturing Consultants, MES Engineers, SCADA Programmers and Validation Specialists Blended engagement model combining freelance, fixed-term contract and permanent placements to suit project timelines, local compliance, budget and hiring policies Deep sector expertise , ensuring all resources had prior experience in regulated manufacturing environments (such as GMP, FDA or ISO-compliant operations) Pan-European delivery , supporting sites across Germany, Belgium, Ireland, Switzerland and the UK Centralised account coordination , giving clients visibility over spend, progress and resource planning across regions Results More than 30 digital manufacturing professionals placed across both programmes within 9 months Time-to-fill reduced by 40% compared to internal and incumbent suppliers High extension and redeployment rates , with multiple consultants retained for follow-on work based on strong performance Consistent client feedback on technical readiness , cultural fit and ease of onboarding Client Testimonial “The team consistently delivered high-quality resources that fit the technical brief and our culture. Interval’s understanding of our MES roadmap and compliance needs saved us valuable onboarding time.” — Global Programme Lead, Digital Manufacturing (Pharmaceutical Sector) Conclusion By acting as a strategic staffing partner, Interval Group enabled both clients to scale rapidly, reduce delivery risk and maintain momentum on critical digital manufacturing programmes. Our ability to identify and deploy rare skill sets across regulated sites proved essential to supporting their long-term transformation goals. Previous Next

Learn about Interval’s supplier code of conduct, outlining the legal, ethical, environmental and professional standards expected from all suppliers worldwide. Supplier code of conduct Introduction A supplier’s performance and commitment to high business standards is a vital part of Interval’s value chain. We expect our suppliers to uphold strong legal, ethical, environmental and professional standards within their own businesses and throughout their wider supply chains. Interval’s commitment to integrity and professionalism is set out in our business code of conduct, which defines the standards we apply to all aspects of our work. Deviations from or violations of the code are unacceptable and we expect professionals, clients and suppliers to raise concerns without fear of retaliation. This supplier code of conduct outlines the minimum standards of business conduct we expect from all suppliers. Suppliers must notify Interval as soon as reasonably possible if any action relating to the delivery of their services could impact Interval’s business or reputation. The code Compliance with laws Suppliers must comply fully with all laws and regulations applicable to them in every country where they operate. Environment Interval expects suppliers to understand the environmental risks, impacts and responsibilities linked to the products and services they provide. Suppliers should: Maintain an effective environmental policy, statement or programme that is evident at all levels of the organisation. Have processes in place to ensure their operations comply with all environmental legislation and hold all required permits, approvals and registrations. Measure, monitor and review environmental performance regularly and make continuous improvements where practicable. Minimise the use of energy, water and raw materials and use renewable or sustainably sourced resources where possible. Monitor, control and reduce emissions that may contribute to pollution or climate change. Reduce waste generation and reuse or recycle materials wherever possible. Handle, store, transport, treat and dispose of waste responsibly and in line with regulations. Consider the environmental standards and performance of their own supply chain vendors. Offer products and services that include options with reduced environmental impact, sustainable materials or environmentally sound technologies. Human rights Suppliers and their subcontractors must respect human rights and comply with all relevant laws, regulations and directives governing wages, benefits and working conditions. Suppliers must ensure that: Child labour, forced labour or the exploitation of any vulnerable group does not occur within their operations or supply chains. All local laws relating to the elimination of slavery and human trafficking are strictly observed. Diversity and inclusiveness Interval’s sourcing decisions and supplier relationships reflect our commitment to diversity, inclusion and equal opportunities. We expect the same from our suppliers. Suppliers must: Ensure no discrimination, harassment or victimisation occurs on the basis of sex, gender identity or expression, marital or civil status, race, ethnicity, national origin, disability, religion, sexual orientation, age or part-time status. Comply with all applicable discrimination legislation. Treat all suppliers fairly and equally in tendering and purchasing processes. Consider accessibility and usability for individuals with disabilities when designing products or delivering services. Maintain policies that explicitly prohibit discrimination, bullying and harassment on the basis of protected characteristics. Provide or encourage diversity and inclusiveness training, including training related to sexual orientation and gender identity or expression. Diverse businesses Interval’s diverse procurement strategy aims to identify and support certified diverse businesses, enhancing innovation and providing competitive, cost-effective products and services. A “diverse business” is defined as a company that is at least 51 percent owned, operated and controlled by one or more individuals who identify as minority, woman, LGBTQ+, disabled, veteran, service-disabled veteran, aboriginal or indigenous. Locally defined historically under-utilised businesses and social enterprises also qualify. Interval is a diverse business and expects suppliers to: Maintain equivalent policies to promote diversity within their own supply chains. Use reasonable efforts to engage diverse businesses as suppliers and subcontractors. Provide evidence of diverse supplier engagement when requested. Health and safety Suppliers and their subcontractors must comply with all health and safety laws, directives and regulations in any location where work is carried out and must implement all required updates to these laws. Ethics Suppliers must uphold the highest standards of integrity. Corruption, extortion, bribery (including facilitation payments) and embezzlement are strictly prohibited and may result in immediate termination and legal action. Suppliers must not offer money or anything of value to improperly influence an individual or secure a business advantage. Community engagement is encouraged where it supports social development. Suppliers must: Understand Interval’s gift and hospitality policies before offering gifts or entertainment to Interval personnel. Avoid any gift or entertainment that could create the appearance of impropriety. Adhere to the UK Prompt Payment Code or equivalent local standards. Comply with all trade control laws governing the import, export and transfer of goods, services, software and technology. Ensure all invoices and customs documentation accurately describe the goods, services and pricing. Avoid sharing or exchanging price, cost or competitive information in a way that could be considered collusive. Use only subcontractors or third parties that comply with all laws and meet the minimum standards of this supplier code of conduct. Monitoring Interval may conduct annual compliance surveys to confirm that suppliers meet the standards in this supplier code of conduct. Suppliers are expected to actively monitor their own processes and provide evidence of compliance when requested. If you have any questions regarding our supplier code of conduct, please contact us .

< Back Scaling Medical Affairs and Clinical Teams in Pharma A global pharmaceutical company faced an urgent need to expand its Medical Affairs capability across cardiovascular, metabolic, respiratory and nephrology. In parallel, the business required nurses and physicians to be hired and deployed at scale, ensuring effective peer-to-peer engagement with healthcare professionals. The challenge lay not only in sourcing highly specialised talent but also in delivering a fast turnaround to meet critical launch and engagement timelines. Project scope Interval was engaged to recruit Medical Affairs professionals across multiple therapeutic areas and to deploy clinical resources at scale. The scope also included the design and management of assessment centres, with a strict requirement to complete hiring within 15 working days. Our approach Targeted search and selection of 23 Medical Affairs professionals with proven expertise and stakeholder engagement experience Recruitment and deployment of nurses and physicians to strengthen frontline engagement with healthcare professionals and patients Delivery of in-person assessment centres to ensure consistent evaluation, alignment on cultural fit and regulatory compliance Execution of an accelerated end-to-end process, achieving all hires within the 15-day timeframe Impact Rapid scale-up of Medical Affairs and clinical functions across priority therapeutic areas Enhanced engagement with healthcare professionals through the deployment of experienced clinicians High quality standards achieved via structured and compliant assessment centres Accelerated delivery enabling the client to meet launch and engagement milestones, strengthening market presence and patient impact Previous Next

This privacy notice explains how Interval collects and uses personal data, and describes the rights you have with respect to your personal data. Privacy This is the privacy notice of Interval Group. In this document, "Interval", "we", "our", or "us" refer to Interval Group. Interval Group refers to the global network of companies that operate under the Interval brand. Introduction This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you. We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate. Our policy complies with data protection legislation applicable in the territories in which we operate, including the UK Data Protection Act (UK DPA), the EU General Data Protection Regulation (EU GDPR) and the UK General Data Protection Regulation (UK GDPR). The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org . Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website. 1. Data Protection Officer We have appointed a data protection officer (DPO) who is responsible for ensuring that our policy is followed. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our DPO at hello@intervalgroup.com . 2. Data we process We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows: Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time. Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting. Your financial data includes information such as your bank account and payment card details. Transaction data includes details about payments or communications to and from you and information about products and services you have purchased from us. Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. Your profile includes information such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services. We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity. For example, we may aggregate profile data to assess interest in a product or service. However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice. 3. Special personal information Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. It also includes information about criminal convictions and offences. We may collect special personal information about you if there is a lawful basis on which to do so. 4. If you do not provide personal information we need Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time. The bases on which we process information about you The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information. 5. Information we process because we have a contractual obligation with you When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information. We may use it in order to: verify your identity for security purposes sell products to you provide you with our services provide you with suggestions and advice on products, services and how to obtain the most from using our website We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract. 6. Information we process with your consent Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information. Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies. If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us at hello@intervalgroup.com . However, if you do so, you may not be able to use our website or our services further. 7. Information we process for the purposes of legitimate interests We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having given careful consideration to: whether the same objective could be achieved through other means whether processing (or not processing) might cause you harm whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so For example, we may process your data on this basis for the purposes of: record-keeping for the proper and necessary administration of our organisation or business responding to unsolicited communication from you to which we believe you would expect a response protecting and asserting the legal rights of any party insuring against or obtaining professional advice that is required to manage organisational or business risk protecting your interests where we believe we have a duty to do so 8. Information we process because we have a legal obligation Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information. Specific uses of information you provide to us 9. Information provided on the understanding that it will be shared with a third party Our website may allow you to post information with a view to that information being read, copied, downloaded, or used by other people. Examples include: posting a message on our forum tagging an image clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it. We do store it, and we reserve a right to use it in the future in any way we decide. Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time. Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at hello@intervalgroup.com . 10. Complaints regarding content on our website If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate. Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it. 11. Information relating to your method of payment We store information about your bank account or other means of payment when you first provide it to us. We store this information in order to make repeat purchasing of goods and services easier. We also store it to help us prevent fraud. We take the following measures to protect your payment information: We keep your payment information encrypted on secure servers. We do not keep all your payment information so as: to prevent the possibility of our duplicating a transaction without a new instruction from you; to prevent any other third party from carrying out a transaction without your consent Access to your payment information is restricted to authorised staff only. If we ask you questions about your payment information, we only show partial details, so that you can identify the means of payment to which we refer. We delete your payment information after our contractual agreements have concluded and all open transactions have been settled. 12. Job application and employment If you send us information in connection with a job application, we may keep it in case we decide to contact you at a later date. If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for a fixed period of time (depending on the country of jurisdiction) before destroying or deleting it. 13. Communicating with us When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our organisation. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service. 14. Complaining When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person. 15. Affiliate and business partner information This is information given to us by you in your capacity as an affiliate of us or as a business partner. It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you. The information is not used for any other purpose. We undertake to preserve the confidentiality of the information and of the terms of our relationship. We expect any affiliate or partner to agree to reciprocate this policy. Use of information we collect through automated systems when you visit our website 16. Cookies Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved. Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use. Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use. When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose. If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website. We may use cookies in the following ways: to track how you use our website to record whether you have seen specific messages we display on our website to keep you signed in to our website to record your answers to surveys and questionnaires on our site while you complete them to record the conversation thread during a live chat with our support team 17. Personal identifiers from your browsing activity Requests by your web browser to our servers for web pages and other content on our website are recorded. We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We also partner with service providers that help provide us with insights and analytics that help us to improve our products and services. For example, we use Google Analytics to understand how visitors engage with our sites or apps. If you don’t want Google Analytics to be used in your browser, you can install the ‘Google Analytics Opt-Out Browser Add-On’, provided by Google. We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you. If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website. 18. Our use of re-marketing Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website. We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites. Disclosure and sharing of your information 19. Information we obtain from third parties Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use. 20. Third party advertising on our website Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties. 21. Credit reference To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money. 22. Data may be processed outside the European Union Our website data is stored on data centres that may be located within and outside the European Union. We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business. Accordingly data obtained within the UK or any other country could be processed outside the European Union. We use the following safeguards with respect to data transferred outside the European Union: the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union. we comply with a code of conduct approved by a supervisory authority in the European Union. Control over your own information 23. Your duty to inform us of changes It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes. 24. Access to your personal information At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website. To obtain a copy of any information that is not provided on our website you should contact us to make that request. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you. 25. Removal of your information If you wish us to remove personally identifiable information from our website, you should contact us to make your request. This may limit the service we can provide to you. 26. Verification of your information When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information. Other matters 27. Use of site by children We do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian. We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children. 28. Encryption of data sent between us We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar. 29. How you can complain If you are not happy with our privacy policy or if you have any complaint then you should tell us. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the relevant supervisory office. In the UK, this can be done at https://ico.org.uk/make-a-complaint/ and in the EU, this can be done at https://edps.europa.eu/data-protection/our-role-supervisor/complaints_en . We would, however, appreciate the opportunity to talk to you about your concern before you approach the supervisory office. 30. Retention period for personal data Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us: to provide you with the services you have requested; to comply with other law, including for the period demanded by our tax authorities; to support a claim or defence in court. 31. Compliance with the law Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we would like to hear from you. However, ultimately it is your choice as to whether you wish to use our website. 32. Review of this privacy policy We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records. If you have any questions regarding our privacy policy, please contact us .

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Flexible administrative staffing and business support services covering executive support, office operations, coordination and documentation. Administrative support World-class administrative staffing and operational support, delivered by a trusted network of office and business support professionals. Get started today Find admin talent Request support proposal Operational support that works From day-to-day administration to business-critical coordination, Interval helps you maintain momentum with dependable support in every area. Admin support, made easy Administrative specialists for contract, interim and permanent positions Connect with administrative professionals who understand your industry Certified network of admins covering everything from executive to office ops Admin support solutions Strengthen business support, improve efficiency and protect delivery timelines Keep leadership and teams focused with reliable coordination and execution Let us automate processes or handle your operations, from customer service to scheduling Experts in administrative talent and business support We specialise in administrative and business support services, helping teams stay organised, productive and focused. From short-term cover to longer-term operational support, we provide the people and expertise your organisation relies on. Here are some of the areas we cover: Project management and team support Keeping delivery on track through coordination, reporting and stakeholder support. Trending: Project coordination and workstream tracking Meeting governance and action management RAID logs, reporting and status updates Cross-team coordination and stakeholder communication Executive and personal assistance Supporting senior leaders with proactive organisation and trusted judgement. Trending: Complex calendar management and inbox support Board and leadership meeting preparation Confidential administration and stakeholder liaison Travel planning, expenses and logistics Contracts, procurement and supply chain Supporting purchasing, vendor coordination and documentation with accuracy. Trending: Purchase orders, requisitions and vendor onboarding Contract administration and document control Supplier coordination and basic procurement support Stock, logistics and supply coordination Office management and coordination Enabling smooth day-to-day operations across people, spaces and suppliers. Trending: Office coordination and facilities liaison Supplier management and office services Health and safety coordination Office budgets, invoices and administration Administrative support and documentation Improving quality, accuracy and consistency across business-critical admin. Trending: Document preparation and formatting Minutes, actions and correspondence management Data entry, records and filing governance Process documentation and SOP support IT helpdesk and support Keeping users productive with responsive, customer-friendly IT support. Trending: First-line support and ticket triage Device setup, onboarding and user access Basic troubleshooting and escalation management Knowledge base updates and user guidance Travel and event coordination Delivering seamless logistics that keep teams and stakeholders moving. Trending: Travel booking and itinerary management Event planning and supplier coordination Venue, catering and attendee communications Expense coordination and reconciliation support Customer service and reception Creating a professional first impression and consistent service standards. Trending: Front-of-house reception and visitor management Call handling and inbox management Customer support administration and case routing Scheduling, coordination and service follow-up Hire admin talent Request support proposal Administrative expertise you can rely on Access trusted administrative professionals with real-world experience. Here are just a few of the areas we support with specialist business support talent: Financial services and insurance Life sciences and healthcare Manufacturing and engineering Energy and utilities Retail and consumer goods Technology, media and telecoms Public sector and education Transport, logistics and infrastructure Choose the best support model for you Interval offers a range of hiring models for a bespoke talent solution to meet your hiring needs. Contract / freelance professionals Add administrative contract talent fast and scale back when the job's done with access to our highly skilled, verified administrative freelancers. Submit a job request → Permanent hires Expand your internal administrative team with the help of our experienced recruiters. We handle the entire hiring process, from promoting your job to extending offers and negotiating pay. Submit a job request → Executive search Let our team pinpoint an Executive Assistant, Office Manager, Head of Operations, senior business support leader or board-facing support professional who can help lead your organisation forward. Start your executive search → Support solutions Let us support your business operations and achieve both urgent and long-term objectives through integrated administrative staffing and operational support solutions. Request support proposal → Not sure which model is right for your needs? Read our guide > Our free guide will help you decide which model fits your requirements best. Tell us what you need > Our senior advisors will talk to you about the most effective ways to meet your hiring needs. How we work with you Collaborative, transparent and flexible - Interval's approach is designed to fit your goals, timelines and budget. 1 Administrative expertise for every need Tell us what you're looking for. Our specialists will meet you to understand your business, culture and what you need. We also give you an overview of the current talent landscape. Place a job order → Explore consulting solutions → 2 Choose how you want to work with us Need top talent? We'll take care of the details. And if you need a broader approach, we offer full-service consulting and support solutions for every business need. Choose a hiring solution → Explore support solutions → 3 Personalised support at every step Every client’s admin needs are unique, so we take a personalised approach - getting to know your workplace, staying aligned with your evolving goals and adapting as your business grows. Place a job order → Request support proposal → Frequently asked questions What administrative roles and support does Interval provide? Do you provide full operational support or individual administrative professionals? Can Interval help with short-term cover and urgent gaps? How do you assess administrative professionals? Do you support onsite, hybrid and remote models? Why partner with Interval rather than a general temp provider? Our administrative success stories Interval is trusted by global enterprises and scale-ups to deliver reliable administrative and operational support. Executive and operational support for a SaaS scale-up Read more Business continuity through urgent administrative cover in the finance industry Read more Administrative support for a complex transformation in manufacturing Read more Discover more in administrative You're partnering with the best Trusted by over 120 leading organisations Network of over 3 million admin professionals Access talent in 48 hours verified and ready to begin Find out more about us Build strength across your business Explore the other areas where we connect organisations with exceptional talent. Strategy → Technology → Finance → Life sciences → Human resources → Training → Marketing → Let's work together With a global presence, Interval provides trusted administrative and operational support wherever your organisation operates. Or email us at hello@intervalgroup.com Find admin talent Request support proposal

< Back macOS Ecosystem & Cybersecurity Transformation Interval supported a global manufacturer in overhauling its underdeveloped macOS environment - addressing critical security and operational risks and enabling nearly 1,000 users to benefit from a secure, stable and well-integrated Apple ecosystem. Situation At the start of the project, the client had rolled out a limited Apple macOS environment within one of its teams of developers. This environment presented significant security and operational risks. A high-level review highlighted several critical issues: Lack of authentication and authorisation procedures Unstable environment with mix of devices and standards Misalignment with internal IT processes Absence of a target operating model These gaps placed the organisation at risk and hindered the scalability of the macOS environment. Approach Interval took a two-pronged approach: first, conducting an in-depth assessment of the existing setup; and second, designing and beginning the implementation of a top-down improvement plan. Key activities included: Technical evaluation High-level architecture review Operational review Security assessment Authentication and authorisation implementation Operational diversification The objective was to stabilise the environment, embed security best practices, and align it with broader IT standards and tools, including the client's ITSM platform (ServiceNow). Outcomes The transformation enabled almost 1,000 users to access macOS devices within a secure and stable enterprise environment. Strategic improvements: A clear, documented macOS strategy was developed in close collaboration with business and IT leadership. Operational improvements: Processes are now fully integrated with internal systems, documented, and aligned with enterprise IT practices via ServiceNow. Technical improvements: Advanced systems have been deployed to protect and support users, significantly raising the maturity and reliability of the environment. Previous Next

< Back SSCM Migration for an Automotive Safety Company Interval supported a global manufacturer with an urgent migration of over 4,000 endpoints to a modern SCCM platform - enhancing security, stability and deployment capabilities, all while avoiding disruption during a critical business period. Situation A global automotive safety technology company required an urgent upgrade of its System Centre Configuration Manager (SCCM) infrastructure during a peak holiday period. The existing SCCM environment was outdated, putting operations at risk and limiting compliance, security, and efficiency. With over 4,000 endpoints across multiple international sites, the migration posed significant risk if not managed carefully. To ensure a smooth transition, the client engaged Interval to provide subject matter expertise and resources for the technical delivery. Approach Interval deployed a seasoned SCCM specialist to lead the migration from SCCM 2012 R2 to SCCM Version 2207 (selected for compliance reasons, with a plan to progressively upgrade to the latest version following the migration). The engagement began with a comprehensive review of the legacy environment, including: Identifying outdated configurations and dependencies Assessing infrastructure readiness Planning a phased migration approach to minimise disruption Key phases of the project included: Assessment & Planning: Full audit and creation of a migration roadmap Implementation & Deployment: Setup of the new SCCM environment, followed by staged migration of endpoints and systems Testing & Optimisation: Verification of connectivity, policy application, and deployment performance, with monitoring tools implemented for long-term stability Knowledge Transfer: Training and documentation provided to upskill the internal IT team on best practices and future management Outcomes The migration was successfully delivered on time, with key benefits including: A fully modernised and supported SCCM environment, aligned to current security and operational standards Over 4,000 endpoints seamlessly migrated with minimal downtime Stronger automation and deployment capabilities, improving software update and compliance processes Empowered internal IT team with the skills and knowledge to manage and maintain the upgraded environment By partnering with Interval, the client not only achieved its urgent upgrade goals but also laid a solid foundation for more efficient IT operations moving forward. Previous Next

< Back Designing IAM PKI Architecture for an Automotive Client A global automotive safety leader needed a secure, scalable IAM and PKI architecture to support digital transformation and regulatory compliance. We delivered a tailored solution across 4,000+ endpoints - enhancing security, automating identity processes, and enabling sustainable, future-ready infrastructure. Situation A global leader in automotive safety systems required a complete redesign of its Identity and Access Management (IAM) and Public Key Infrastructure (PKI) architecture to support its digital transformation initiatives, primarily the modernisation of IT and OT security in an industry faced with the increasing risk of cyberattacks on critical infrastructure. With increasing demands for secure access across cloud and on-premises environments, and a need for strict compliance with automotive industry standards, the client sought specialist expertise to design and implement a scalable, secure and compliant IAM and PKI architecture that could serve both current and future business needs. The project involved over 4,000 endpoints across multiple locations, requiring a structured and efficient approach to avoid service disruption. Approach Interval deployed a highly experienced IAM & PKI Architect with deep expertise across identity management, certificate services and regulatory compliance in highly regulated industries. The resource had previously been deployed to our client on a different project and was specifically requested following the excellent results delivered. Our architect led the end-to-end design and implementation of a modernised IAM and PKI ecosystem. This included defining identity governance models, implementing zero trust principles, and designing certificate lifecycle management processes. The solution integrated with Azure AD, on-prem Active Directory, and hybrid cloud platforms, ensuring seamless access management across the client's global infrastructure. We automated key components using Microsoft Identity Manager (MIM), HashiCorp Vault, and custom scripting, and aligned the project with standards including ISO 27001, TISAX and NIST guidelines. Comprehensive technical documentation and handover materials were delivered to enable long-term operational sustainability. Outcomes Key outcomes included: Delivered a secure, scalable IAM and PKI architecture tailored to the client’s hybrid infrastructure Strengthened the client's security posture through identity federation, role-based access control (RBAC) and certificate automation Improved operational efficiency by automating identity lifecycle and certificate issuance processes Ensured compliance with automotive industry standards (TISAX, ISO 27001) and data protection regulations Provided technical training, operational runbooks and full knowledge transfer to the client’s internal teams Enabled the client to accelerate its cloud transformation and future-proof its identity and security frameworks Interval’s support ensured the client could protect critical assets and maintain regulatory compliance while scaling securely into new digital initiatives. Previous Next

< Back Technology Advisory and Implementation for a Leading Consulting Firm One of the world’s leading consulting firms partnered with Interval to deliver innovative IT staffing solutions supporting its Technology Consulting practice and key clients. Our engagement spanned enterprise IT infrastructure and applications, emphasising technical expertise, strategic innovation, and seamless collaboration. Approach Interval employed a flexible operating model, combining internally managed and client-managed resources to foster scalability and adaptability. We collaborated closely with the client, its stakeholders, and regulatory bodies, aligning methodologies and securing approvals at every stage. Our teams relied on Microsoft Teams for coordination, ensuring secure and consistent project execution while integrating seamlessly with the client’s PMO processes. To support complex project requirements, we provided on-demand assistance through hybrid working models, ensuring round-the-clock availability to address both routine and critical needs. Selected projects Comprehensive overhaul of IT infrastructure, including the design and deployment of six active-active on-premise data centres across EMEA, APAC, and the Americas. Using Lenovo servers, IBM storage, and Hyper-V virtualisation, we ensured robust disaster recovery capabilities. Design and build of hybrid data centres incorporating cloud-based DevOps, enabling scalable operations. Our team transitioned the client’s networks from MPLS to SD-WAN, improving performance and reducing costs, and revamped end-user computing environments by streamlining device management and implementing self-service platforms tailored for regulatory bodies. Crisis management and recovery for major IT incidents through on-demand resourcing, enhancing Identity and Privileged Access Management using technologies like BeyondTrust and Fortinet. Outcomes Interval has built an incredibly successful partnership with the client, thanks to results including: Scaled High-Impact Teams Globally : Successfully deployed skilled IT consultants across multiple regions, enabling round-the-clock support and delivery for complex, multi-site transformation programmes. On-Demand Resourcing Model : Enabled the client to respond quickly to urgent or unforeseen needs, including major incident recovery, without compromising timelines or quality. Blended Delivery Approach : Combined client-managed and Interval-managed resources to offer flexibility, control, and efficiency depending on project needs and internal capabilities. Enhanced Workforce Agility : Provided a hybrid talent model that supported both on-site and remote work, ensuring seamless continuity and responsiveness across time zones. Improved Stakeholder Alignment : Embedded resources worked in close collaboration with client teams, adapting to internal processes and regulatory oversight requirements with minimal ramp-up time. Reduced Hiring Burden : Interval assumed responsibility for sourcing, vetting, and onboarding specialist talent, freeing up internal teams to focus on strategic delivery. Consistent Delivery Across Regions : Delivered a unified staffing solution that maintained quality and consistency across EMEA, APAC, and the Americas, despite regional complexity. Previous Next

< Back Kim Napeñas Managing Partner Kim is co-founder and managing partner of Interval. Kim leads the public sector division of Interval, with a focus on organisational development and training programmes. Kim has extensive experience leading, advising on, and delivering projects and policy within UK and Middle East government and financial services. Kim spent a large part of her career working in central government departments, where she worked across various functions from formulating counter-terrorist policy to supporting the delivery of technology initiatives focusing on driving efficiencies. Kim has experience of bringing together large, multi-disciplinary teams across many suppliers. Kim became a contractor and took on some exciting roles within financial services working on technology-enabled business transformation initiatives in partnership with a host of global companies. Alongside her UK experience, Kim has been based in the Middle East, helping clients with the delivery of their strategic change agenda. The sheer depth and breadth of Kim's experience across different industries and countries gives her a fresh and creative perspective in solving client challenges and driving through change. Kim's free time is largely spent with her young family, enjoying the outdoors. Kim has a range of passions including martial arts (eskrima), physical training, language lessons and volunteering at her local charity. Kim's colleagues love her for her dedication to seeing the bigger picture and her unbeatable commitment to quality of client service. Find Kim on LinkedIn