Payments Centre of Excellence for the Aviation Industry

Situation

Recognising the need for a single, scalable solution, the client sought to fully integrate its payment systems - particularly across its central ("hub") airlines - and lay the foundation for future growth. Interval was commissioned to lead a preliminary study and prepare for the implementation of a Payments CoE to align with the client’s group-wide payments strategy.

Approach

Interval led the preparatory phase of the Payments CoE initiative, working closely with internal teams to:

• Set up the project structure, governance, and delivery approach

• Conduct an in-depth analysis of the payments landscape across the group

• Define the organisational and operational structure of the CoE

• Develop core CoE collateral, including templates for capability management and market analysis

• Run workshops with stakeholders across all business units and subject matter experts

  
  

We also provided specialist input on payments process optimisation and Centre of Excellence design, ensuring the client had a scalable and future-proof blueprint to move forward.

Interval quickly embedded within the client’s programme team, acting as a trusted partner in shaping and structuring the Payments CoE. Our team ensured alignment across governance, technology, and commercial units while facilitating cross-functional collaboration throughout the project preparation.

By working closely with internal and external stakeholders, we ensured a smooth transition from the planning phase to implementation readiness, supporting a consistent and integrated approach across the client’s group structure.

Outcomes

Interval delivered a robust foundation for the client's Payments CoE, including:

• A complete project framework, governance model, and delivery plan

• Detailed analysis of the current payments ecosystem, including IT systems, providers, payment methods, and customer touchpoints

• Defined organisational roles, steering committees, and collaboration models

• Operational processes and tools to support payment capability management across the group

  
  

Our work enabled the client to move forward with the implementation of a unified Payments Centre of Excellence, positioning them to deliver a seamless, efficient payments experience to millions of customers globally each year.