Introduction

Our business code of conduct sets the standards that guide how we work at Interval. It provides the ethical and behavioural framework that shapes our decisions every day. Grounded in our values, the code sits at the heart of how we operate, serve clients and support one another.

​

Our commitment

At Interval, we commit to:

• Promoting and upholding the code in our daily work through personal leadership and responsible business practice.

• Acting in line with the principles set out in the code.

• Seeking advice and consulting with colleagues whenever needed.

• Speaking up if we see behaviour that deviates from the code.

• Ensuring no one faces retaliation for raising concerns in good faith.

• Recognising that violations may result in disciplinary action, including termination of employment or contract.

• Affirming our understanding of the code and our responsibility to follow it.

 

Our approach

In every situation, we ask ourselves:

• Have I consulted the right people?

• Are my actions legal and aligned with professional standards?

• Am I protecting my integrity and the integrity of Interval, our clients and our partners?

• Am I acting in line with Interval’s values?

• Am I respecting different perspectives and backgrounds?

• Is this the most ethical choice and do I feel confident standing behind it?

• Would my decision hold up if reviewed by someone else?

• Could this harm Interval’s reputation?

 

The code cannot predict every scenario. Instead, it helps us apply our values to decisions, behaviours and interactions. We always comply with laws, regulations and Interval policies and uphold a commitment to quality and trust.

​

What the code covers

Our business code of conduct holds us to the highest standards across five core areas:

1. Working with one another

2. Working with clients and others

3. Acting with professional integrity

4. Maintaining our objectivity and independence

5. Protecting data, information and intellectual capital

​

The code

1. Working with one another

We build relationships based on trust, respect and a shared commitment to do the right thing.

• We value and respect differences and strive for an inclusive environment free from discrimination, intimidation and harassment.

• Mistreatment in any form is not tolerated.

• We create an environment where everyone feels valued and able to contribute.

• We build diverse teams and recognise the strength that comes from different skills and backgrounds.

• We collaborate openly, listen to those who challenge us and act with integrity, respect and fairness.

• We support each other’s development through continuous learning, honest feedback and recognition of success.

• We are accountable to one another for delivering quality work and contributing to team success.

​

2. Working with clients and others

No relationship is more important than the ethics, integrity and reputation of Interval.

Working with clients

• We honour the trust placed in us and deliver services that reflect our professional capabilities and our engagement terms.

• We challenge clients when needed and communicate honestly.

• We assess whether we should take on an engagement, not just whether we can.

• We protect our people and will withdraw from clients who place them under undue pressure or threaten their professional duties.

Working with regulators

• We comply with all professional standards and rules that apply to us.

• We work constructively with regulators to support high professional standards across the industry.

Working with others

• We reject unethical or illegal practices in all circumstances.

• We avoid engagements with clients or partners whose standards conflict with our business code of conduct.

• We collaborate with other professionals where it serves the public interest.

​

3. Acting with professional integrity

Integrity and reputation come first in everything we do at Interval.

Our professional integrity

• We follow all applicable laws, regulations and professional standards.

• We protect the reputation of Interval and do not misrepresent our position.

• We promote a culture of consultation and address ethical questions openly.

• We comply with Interval policies and keep our professional knowledge up to date.

• We maintain a central reporting channel for sensitive ethical issues.

Our competitive approach

• We compete based on the quality of our advice, services and solutions.

• We act honestly and vigorously in the market.

• We do not offer personal inducements to win work or secure advantage.

Documenting our work

• We document engagements and business activities accurately.

• We never destroy or alter documents for improper purposes.

• We archive records appropriately.

Fees, time and expenses

• We charge appropriate fees.

• We record actual hours worked and expenses incurred.

• We follow Interval’s expense policies or client policies.

​

4. Maintaining our objectivity and independence

Our objectivity

• We act with independence and professional scepticism.

• We refuse inappropriate pressure from clients or others.

• We avoid and address conflicts of interest immediately.

• We do not accept anything of value that could influence or appear to influence our work.

Our independence

• We comply with all independence requirements, including those relating to close family members.

• We avoid relationships that compromise our objectivity.

• We monitor and report on independence continuously.

​

5. Protecting data, information and intellectual capital

• We protect confidential information belonging to clients, third parties and our people.

• We share information only when appropriate and in line with laws and policies.

• We safeguard all devices and systems containing confidential or personal data.

• We report any loss, theft or improper disclosure immediately.

• We do not use confidential or personal information for personal gain and comply with insider trading laws.

• We use social media responsibly.

• We obtain, develop and protect intellectual capital properly and respect its authorised use.

​

Delivering on our business code of conduct

By upholding this code, we protect and strengthen Interval’s reputation and create a better environment for our people, clients and communities.

​

Where to find support

No code can address every situation. We encourage open discussion and consultation across Interval.

If you have questions or need guidance, please contact us.