Business continuity through urgent administrative cover in the finance industry

Challenge

A global financial services organisation experienced multiple unplanned absences across its office management, reception and customer-facing administration functions. With client meetings, regulatory documentation and daily operations dependent on these roles, any gap posed immediate reputational and operational risk.

The client required experienced professionals who could step in immediately with minimal onboarding and maintain high service standards.

Solution

Interval provided four pre-vetted administrative professionals within 48 hours, covering reception, office coordination, document handling and customer contact points. Each professional had prior experience in regulated and client-facing environments and was briefed to align with internal processes and tone. Interval facilitated rapid security clearance for each professional to ensure 100% compliance from day one.

Support was structured to ensure overlap and handover where possible, reducing risk further.

Outcome

• Zero disruption to client-facing operations

• All regulatory documentation and internal processes maintained on schedule

• Customer response times maintained within SLA targets

• Internal teams avoided overtime and operational strain

The client later engaged Interval to create a contingency support pool for future operational resilience.