Executive and operational support for a SaaS scale-up

Challenge

A VC-backed SaaS scale-up was expanding rapidly across Europe, growing from 120 to 260 employees in 18 months. Senior leadership was spending a disproportionate amount of time on administration, diary management and coordination. Board packs, leadership meetings and operational documentation varied by region, increasing risk and slowing decision-making.

The business needed experienced executive and administrative support that could operate confidently at leadership level, handle confidential information and scale as the organisation grew.

Solution

Interval deployed a Senior Executive Assistant and two operational administrative professionals with experience supporting C-suite leaders in high-growth environments. Support included complex diary and travel management across multiple time zones, preparation of board and leadership materials, documentation standardisation and coordination between regional teams.

As headcount increased, additional support was added within two weeks, ensuring continuity without disruption.

Outcome

• Leadership time spent on administration reduced by 35–40%

• Board and leadership materials standardised across regions

• Improved decision turnaround times and meeting effectiveness

• Administrative support scaled seamlessly alongside business growth

The client retained Interval support for over 24 months, citing reliability, discretion and ability to operate at senior level as key differentiators.