Administrative support for a complex transformation in manufacturing

Challenge

A large manufacturing organisation was delivering a €40m multi-year transformation programme spanning process redesign, systems implementation and organisational change. Programme leaders were stretched, with governance, reporting and coordination consuming significant delivery capacity.

Without dedicated administrative and coordination support, the programme risked delays, inconsistent reporting and reduced stakeholder confidence.

Solution

Interval embedded a programme administration and coordination team consisting of two senior administrative professionals experienced in large-scale change environments. Responsibilities included governance meeting coordination, action and decision tracking, document control, reporting cadence and stakeholder communications.

The team worked alongside programme managers and PMO functions, adapting support as workstreams evolved.

Outcome

• Governance meetings delivered on time with consistent reporting

• Programme documentation accuracy improved by over 30%

• Delivery leads freed up an estimated 20% of their time

• Improved visibility and confidence across senior stakeholders

The programme completed key milestones on schedule, with administrative support cited as a critical enabler of delivery discipline and clarity.